Privacy Policy
Last updated: 6 October 2026
This policy explains how Bookiva (Pty) Ltd ("Bookiva", "we", "us") collects, uses and protects personal information when you use the Bookiva website, the Bookiva app for clients and the Bookiva Business app for salons (together, the "Service"). We follow the Protection of Personal Information Act, 2013 ("POPIA").
1. Who is responsible
For your Bookiva account (your name, email, phone and photo), we are the responsible party. Contact our Information Officer, Menard Nyanjaka, at query@bookiva.co.za, 9203 Tigris Street, Palm Ridge Ext 6, 1458.
Salons using Bookiva Business decide what they record about their own clients (for example client notes and private ratings). For that information the salon is the responsible party and we process it on the salon's behalf, as their operator.
2. What we collect
- Account details: name, email address, phone number, password (stored securely, never readable by us) and an optional profile photo.
- Bookings: the salon, service, stylist, date and time, notes, and the address you give for a house call.
- Payments: the amount, status and payment method of payments made in the app. Card and bank details go directly to Paystack; Bookiva never sees or stores them.
- Reviews: star ratings and comments you choose to leave. These are shown publicly on the salon's page.
- Salon information: for salon owners, the salon's name, address, map location, phone, website, photos, logo, services, staff, working hours, banking details for payouts (held by Paystack) and invoices.
- Location: only when you use "distance" filters, and only on your device to work out distances. We do not store your location.
- Technical information: basic logs needed to keep the Service secure and working, and the sign-in information your browser or phone keeps so you stay signed in.
3. Why we use it
- To create and run your account, and to make, change and remind you about bookings.
- To let salons see and manage their bookings, clients, accounts and invoices.
- To take payments through Paystack and to bill salons for their subscription.
- To show salons, services, prices and reviews to people looking for a salon.
- To send notifications about your bookings, invoices and payments.
- To keep the Service secure, prevent fraud and meet our legal obligations.
We do not sell your personal information, and we do not use it for third-party advertising.
4. Who we share it with
- The salon you book with sees your name, phone number, booking details and anything you write in your booking.
- Service providers who help us run Bookiva, under contracts that protect your information: Supabase (secure database and file storage), Paystack (payments), Google (address search and maps) and Vercel (website hosting). Some of these providers store information on servers outside South Africa, in countries with adequate data-protection laws or under binding agreements, as POPIA requires.
- Authorities, only when the law requires it.
5. How long we keep it
We keep your information while your account is active and for as long as needed for the purposes above, or as the law requires (for example, financial records). When you delete your account, we delete or anonymise your personal information, except where we must keep it by law.
6. How we protect it
Information is sent over encrypted connections. Strict access rules in our database make sure each salon can only see its own clients and bookings, and each client can only see their own bookings and invoices. Invoice files are private and only shared through time-limited links.
7. Your rights
You may ask to see the personal information we hold about you, ask us to correct or delete it, object to how we use it, or withdraw consent where we rely on it. Email query@bookiva.co.za. You can update most details yourself in the app's settings.
If you are not happy with how we handle your information, you may complain to the Information Regulator of South Africa: inforegulator.org.za.
8. Children
Bookiva is meant for people aged 18 and over. A parent or guardian should make bookings for children.
9. Changes
We may update this policy. We will show the new date at the top, and tell you in the app if the changes are important.